Customer Care
The foundation on which our business is built is customer care, in order to provide a high degree of customer satisfaction. We offer a customer care card to continually monitor your specific needs and review our standards on a regular basis.
We have a customer complaints procedure in place to deal with all complaints on a case-by-case basis. If you have a complaint, don't hesitate to discuss it with the management by telephone, post, or e-mail.
At Arnolds Garage we are always acting in the best interest of our customers. Because of our commitment to customer care, we have become members of the Trading Standards Buy With Confidence scheme. Only businesses with the very highest levels of service are permitted to join this scheme.
Quality Assurance
We offer a friendly personal service aiming to promote 1st class customer care. We maintain a high quality of workmanship and warranty is provided on all repairs. We offer you an extra value motoring service; our prices are competitive and we pride ourselves in our ability to cater for your vehicles needs in a garage that you can trust.
Arnolds Garage offers a unique friendly personal relationship with our valued customers. We are intent to recognise your motoring needs, operating a service on which you can rely and trust. Our aim is to help you to maintain your vehicle in prime condition. We keep individual service and MOT records, supplying you with essential information and personal reminders at key times, for the best care for your vehicle.
- All repairs guaranteed
- Free estimates
- Genuine OE Parts
We promise to:
- Operate a feedback system to respond to customers and monitor our performance.
- Provide advice, estimates and quotations upon request.
- Prepare accurate itemised invoices.
- Use manufacturer's labour time guides in preparing invoices for service and repair.
- Train all appropriate team members to the high standards.
- Regularly review your opinions of our service.
Committed to excellence as members of the Retail Motor Industry Federation and the Federation of Small Businesses.