Customer Care

The foundation on which our business is built is customer care, in order to provide a high degree of customer satisfaction. We offer a customer care card to continually monitor your specific needs and review our standards on a regular basis.

We have a customer complaints procedure in place to deal with all complaints on a case-by-case basis. If you have a complaint, don't hesitate to discuss it with the management by telephone, post, or e-mail.

At Arnolds Garage we are always acting in the best interest of our customers. Because of our commitment to customer care, we have become members of the Trading Standards Buy With Confidence scheme. Only businesses with the very highest levels of service are permitted to join this scheme.

Quality Assurance

We maintain a high quality of workmanship and warranty is provided on all repairs. Our prices are competitive and we pride ourselves in our ability to cater for your vehicles needs in a garage that you can trust. Our aim is to help you to maintain your vehicle in prime condition. We keep individual service and MOT records, supplying you with essential information and personal reminders at key times, for the best care for your vehicle.

  • All repairs guaranteed
  • Free estimates
  • Genuine OE parts

We promise to:

  • Operate a feedback system to respond to customers and monitor our performance.
  • Provide advice, estimates and quotations upon request.
  • Prepare accurate itemised invoices.
  • Use manufacturer's labour time guides in preparing invoices for service and repair.
  • Train all appropriate team members to the high standards.
  • Regularly review your opinions of our service.
Click here to view our Google reviews page
Anonymous commented on 21-Jun-2016 08:33 PM5 out of 5 stars
Arnold's is a fantastic family run garage who provide an excellent personal service. The personal service even extends to the team opening the garage on a Sunday (Fathers Day) and fixing our sons car so that he could drive home to the Midlands.

A fantastic local garage, thank you.
Stanley Kunyeda commented on 02-Nov-2016 12:58 AM5 out of 5 stars
Arnold's Garage Haslemere, are just extremely brilliant and out of this world, they have the best top notch first class customer service and seem to always go an extra mile in fixing me and my girlfriend's Citroen C3. They are just a fantastic garage and we greatly recommend them to everyone out there.
Esther W commented on 05-May-2020 08:58 PM5 out of 5 stars
Arnold’s Garage helped me out today with a problem with my car. They were so friendly and extremely helpful from the very first moment I called them.Their customer service is excellent and I know I shall be using this garage in the future! I will definitely recommend to others. Thank you very much.
David Hudson commented on 25-Aug-2020 01:19 PM5 out of 5 stars
Our old Hyundai has done over 200,000 miles and had gradually developed a terrible noise when driving over 20 mph.
Took it into Arnolds first thing in the morning, they diagnosed the problem and ordered the part within a couple of hours and the car was ready to collect by 3pm.
Excellent service.
Pauline Palmer commented on 12-Mar-2021 05:16 PM5 out of 5 stars
Arnolds searched for a car to our specifications...serviced and checked it...provided courtesy car. So pleased with service they provided. Friendly, helpful and courteous throughout.
We have had deslibgs for many years and will reccomend and continue to use. Thank you for sorting us out so well. Very happy customers


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